We want of all our customers to be satisfied with their shopping experience. Because of the intimate nature of the items we sell, we are unable to return or exchange purchased items unless defective.
This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is Non-Returnable and Non-Resalable. Clothing Items Are Final Sale No Exceptions! Once these items leave our warehouse, they are considered used, and therefore cannot be returned. All sales are considered final.
We recommend reading all of the product information provided before purchasing a product. If you have any questions about any of our products you can contact our customer service department by using the “Contact Us” button at the top of the page.
However, we do accept returns of defective merchandise. Defective merchandise must be reported to our customer service department (by using the “Contact Us” button at the top of the page) within 24 hours of receipt.
In the case of motorized product, we recommend you confirm that the product works by turning it on when you receive it so that you can report defective merchandise immediately. We also ask that you keep your packing list.
Once contacted, the customer service department will advise you on how to proceed with your return. If we have additional stock of the exact same product, we will send you a replacement.
If we do not have additional stock of the item you ordered we will give you the option to pick another item for the same value or more.
If you are asked to send the defective item back, the defective item must be returned unused and in its original packaging. For sanitary reasons, if the product appears used in any way we cannot issue a replacement or refund.
Items that qualify for a return must be shipped back to the address provided. Returns are only accepted in this manner.
If you would like to make a return or have any other concerns, contact our customer service:
ADULT WAREHOUSE OUTLET
Toll Free: 800-666-3551
8126 Van Nuys Blvd Unit 2, CA 91402
Open 7 days a week
Hours of Operation
Monday 9:00 am – 11:00 pm
Tuesday 9:00 am – 11:00 pm
Wednesday 9:00 am – 11:00 pm
Thursday 9:00 am – 11:00 pm
Friday 9:00 am – 12:00 pm
Saturday 9:00 am – 12:00 pm
Sunday 10:00 am – 11:00 pm